Privacy Policy

Last Updated: June 14, 2024

This Privacy Policy describes how Xiuzhuang (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.szxiuzhuang.com (the “Site”) or otherwise interact with us (collectively, the “Services”).
By using our Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use or access our Services.

1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices or for operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date.

2. Information We Collect
We collect personal information to provide and improve our Services. The information we collect depends on how you interact with us and may include:

Information You Provide Directly
- Contact details: name, address, phone number, and email address.
- Order information: billing and shipping addresses, payment confirmation, email, and phone number.
- Account information: username, password, and security questions.
- Customer service information: messages or inquiries you send to us.

Information Collected Automatically
We automatically collect certain data when you use our Site, such as:
- IP address, browser type, and device information.
- Details of how you interact with our Site (e.g., pages visited, links clicked).
This data is collected using cookies and similar technologies.

Information from Third Parties
We may receive information from:
- Shopify (our e-commerce platform).
- Payment processors that handle your transactions securely.
- Analytics or marketing partners that help us understand user behavior and improve our Site.

3. How We Use Your Information
We use your personal information for the following purposes:
- To provide our Services: process your orders, handle shipping, returns, and customer support.
- To communicate with you: send updates about your order, account, or support inquiries.
- For marketing purposes: send promotional offers or newsletters (you may opt out at any time).
- To improve our Site: analyze performance and user behavior to enhance our Services.
- For security and fraud prevention: detect and prevent unauthorized activity.

4. Cookies
Our Site uses cookies to ensure proper functionality and enhance your experience.
For more information about Shopify’s cookies, visit: https://www.shopify.com/legal/cookies.
You can control cookies through your browser settings, but disabling cookies may affect your user experience.

5. How We Share Your Information
We may share your personal information only when necessary, including:
- With service providers who assist us with website hosting, payment processing, shipping, and analytics.
- With business and marketing partners who help us promote our products.
- When required by law or to protect our rights, property, or customers.
We do not sell your personal information.

6. User-Generated Content
If you post product reviews or other public content on our Site, this information becomes public and accessible by others. Please exercise caution when sharing personal information.

7. Data Retention and Security
We use commercially reasonable measures to protect your personal information.
We retain your data only as long as necessary to fulfill our obligations, resolve disputes, and comply with legal requirements.

8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Request a copy (data portability).
- Withdraw consent for marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us directly.
To exercise your rights, please contact us using the details below.

9. Children’s Privacy
Our Site and Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe your child has provided personal information, please contact us to have it deleted.

10. International Users
If you are accessing our Site from outside Hong Kong, please note that your information may be transferred and processed in other countries where data protection laws may differ from your own.

11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:

Xiuzhuang  
Email: fzx@szxiuzhuang.com  
Phone: +852-3585-7483 / +852-6069-7887  
Website: www.szxiuzhuang.com